Mumbai based rating company rates airlines in the APAC region for November 2020
Safe Travel Barometer, said to be the world’s most comprehensive B2B monitoring and benchmarking solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers, has announced the Safe Travel Score November 2020 leaderboard for Asia Pacific (APAC) airlines.
15 out of the 74 airlines assessed achieved a Safe Travel Score of 4.0 or higher. Airlines which were rated the highest at 4.1 are Vistara, China Southern Airlines, Asiana Airlines and Air China. In the case of Asiana, the airline improved its rating from 4.0 to 4.1 month-over-month.
Other APAC airlines that achieved a Safe Travel Score of 4.0 include Vietnam Airlines, Singapore Airlines, Australia’s Qantas Airways, Philippines’ Cebu Pacific, Cathay Pacific, Korean Air, Garuda Indonesia, EVA Air. Major Indian low-cost carriers (LCCs), GoAir, IndiGo and SpiceJet, also achieved a Safe Travel Score of 4.0 – and were the only LCCs on the leaderboard. Other APAC LCCs trail their Indian counterparts: Malaysia’s AirAsia (3.9), Jetstar Asia (3.7), Scoot and Lion Air (3.6 each).
“The performance of APAC airlines with regard to delivering traveler experience during this downturn continues to impress. Compared to other regions, APAC has among the highest ratio of airlines with a Safe Travel Score of 4.0 or higher, indicating their commitment to a safe end-to-end passage,” stated Virendra Jain, Co-Founder and CEO, Safe Travel Barometer.
The Safe Travel Score is an industry-first rating initiative of supplier initiatives, created in the wake of recovery from the pandemic. Initiatives of more than 250 airlines worldwide – including 74 from APAC – were independently assessed by Safe Travel Barometer for the November leaderboard. The resulting Safe Travel Score is based on an independent audit of 28 initiatives announced by airlines, which are attributed to the following sub-categories: traveler convenience initiatives, service excellence, traveler health and safety measures. These sub-categories have differential weights assigned to them, basis upon their gravity in the traveler’s decision-making and actual journey. These initiatives have either a direct orpsychological impact on traveler booking and traveling decision in the ‘new normal’.